|USPS FIRST CLASS||
Free for orders $150+ or $5.00
2-8 business days, traceable
Free for orders $250+ or $10.00
8 weeks+ depending on country, limited tracking information
2-3 business days, traceable
1-2 business days, traceable
3-6 business days, traceable door to door
Late, Lost or Damaged Packages
San Lorenzo Bikinis is not responsible for any lost or stolen packages. If the package has not been scanned as delivered according to USPS tracking information, please contact us after 21 days for domestic shipments and after 45 days for international shipments. We cannot guarantee a refund or replacement. Customers are responsible for shipping costs for any packages marked “return to sender”.
*USPS provides a Money-Back Guarantee for Express Mail packages that arrive later than guaranteed delivery time (some countries excluded).
First class shipping times for international orders vary depending on the country — the estimates above are approximated. These estimates do not include the time your package will spend in your local customs office. The ability to track a package shipped internationally varies on the country it is being shipped to. All customers are responsible for any implied duties and taxes.
We strongly recommend the DHL option as it is expedited and completely traceable.
Frequently Asked Questions
My order hasn’t shipped yet, can I cancel or change it?
If an order has not shipped from our office, orders may be cancelled only for store credit, no refunds. Also, customers may contact us to upgrade shipping if the package has not shipped yet.
When will my order ship?
Orders are fulfilled on weekdays from 9:00 AM until 3:00 PM Hawai’i time. Any Express or Priority order placed after 3:00 PM Hawai’i time will be shipped on the following business day. Shipments may be delayed up to 5 business days following large sales or promotions.
How can I track my order?
You will receive an email with your tracking number once your order has shipped. Please allow up to 24 hours for the tracking number to be active on USPS.com. Depending on the country, some international tracking numbers may not be updated once the package enters the destination country.
I’m supposed to be getting free shipping but I’m still seeing the cost. Should I place the order and you can refund me later?
No. Please contact us prior to placing your order.
My package was marked as delivered but I still haven't received it, what should I do?
USPS sometimes marks packages as delivered mistakenly before they arrive. Your package will most likely be delivered soon but we recommend checking with neighbors and your local post office.
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